Ipsos Global Trends

public services

Public healthcare – trust personal information used correctly

To what extent, if at all, do you personally trust the following to use the information they have about you in the right way?

Public sector healthcare providers

 Public healthcare – trust personal information used correctly

Public healthcare providers – positive or negative recommendations

Have you positively or negatively recommended any of the following types of organisations in the last year?

Public sector healthcare providers

Public healthcare providers – positive or negative recommendations

Public healthcare – good experience or major complaints

Thinking about your experiences using these sorts of organisations over the past year have you experienced anything particularly good that pleased you or had any major complaints or problems?

Public sector healthcare providers

 Public healthcare – good experience or major complaints

Public healthcare – good experience or major complaints

Thinking about your experiences using these sorts of organisations over the past year have you experienced anything particularly good that pleased you or had any major complaints or problems?

Public sector healthcare providers

Public healthcare – good experience or major complaints

Public healthcare providers – advertising promise vs personal experience

Thinking about the following sorts of organisations, to what extent has what was promised in advertising for their product(s) and service(s) been the same as your own personal experiences of them?

Public sector healthcare providers

Public healthcare providers - advertising promise vs personal experience

Public healthcare – trust to treat fairly

To what extent, if at all, do you trust the following to treat you fairly?

Public sector healthcare providers

Public healthcare - trust to treat fairly

Quality of healthcare available

How would you rate the quality of healthcare that you and your family have access to in your country?

By healthcare we include doctors, specialist physicians such as surgeons, hospitals, tests for diagnosis and drugs to treat various ailments.

Quality of healthcare available

Future of local healthcare quality

Over the coming years, do you expect the quality of healthcare that you and your family will have access to locally will improve, stay the same or get worse?

Future of local healthcare quality

Asking for second opinions on health

Now looking at these statements, to what extent do you agree with each?

I would ask for a second opinion if I had doubts about my doctor’s diagnosis

Asking for second opinions on health

Public services – satisfaction or dissatisfaction

Overall, how satisfied or dissatisfied are you with each of the following…

…local public services (e.g. public transportation, public education, public safety and social services)?

Public services - satisfaction or dissatisfaction

National or local for public services

Please read each pair of statements and decide which comes closest to your own opinion.

a) Decisions about public services (e.g. public transportation, public education, public safety and social services), are better if they are made locally

b) Decisions about public services (e.g. public transportation, public education, public safety and social services), are better if they are made nationally

National or local for public services