Ipsos Global Trends

personal finances

Credit card companies – trust personal information used correctly

To what extent, if at all, do you personally trust the following to use the information they have about you in the right way?

Credit card companies

Credit card companies – trust personal information used correctly

Banks – trust personal information used correctly

To what extent, if at all, do you personally trust the following to use the information they have about you in the right way?

Banks

 Banks – trust personal information used correctly

Technical support for mobile payments

To what extent do you agree or disagree with the following statements?

I expect my card provider (e.g. Visa/MasterCard/American Express) to provide me with technical support for mobile payments

Technical support for mobile payments

Retailers providing mobile payments

To what extent do you agree or disagree with the following statements?

I know which shops and retailers will accept contactless payments using a mobile phone

Retailers providing mobile payments

Sharing personal information in return for offers

To what extent do you agree or disagree with the following statements?

I am willing to let my card provider (e.g. Visa/MasterCard/American Express) know my current location or where I’m shopping in return for better offers and discounts, including mobile vouchers or coupons

 Sharing personal information in return for offers

Mobile payments security from banks

To what extent do you agree or disagree with the following statements?

I expect my bank to guarantee security of mobile payments

Mobile payments security from banks

Visibility of companies that provide mobile payments

To what extent do you agree or disagree with the following statements?

It is clear to me which companies are / will be providing mobile payment services

 Visibility of companies that provide mobile payments

Willingness to upgrade for contactless payments

To what extent do you agree or disagree with the following statements?

I would be willing to upgrade my phone to allow me to use contactless payments

Willingness to upgrade for contactless payments

Network providing technical support for mobile payments

To what extent do you agree or disagree with the following statements?

I expect my mobile network provider to provide me with technical support for mobile payments

Network providing technical support for mobile payments

Visibility of companies that provide mobile payments

To what extent do you agree or disagree with the following statements?

I expect my bank to provide me with technical support for mobile payments

Visibility of companies that provide mobile payments

Visibility of types of mobile payment services

To what extent do you agree or disagree with the following statements?

I know which types of mobile payment services are available to me today

 Visibility of types of mobile payment services

Waiting till mobile payments become established

To what extent do you agree or disagree with the following statements?

I will wait until mobile payments are more established before considering using them

Waiting till mobile payments become established

Guaranteeing personal security for mobile payments

To what extent do you agree or disagree with the following statements?

Payments on my mobile will need a guarantee that they are secure

Guaranteeing personal security for mobile payments

Mobile payments helping financial autonomy

To what extent do you agree or disagree with the following statements?

Using mobile payments could help me better manage my money

Mobile payments helping financial autonomy

Readiness to make mobile payments

To what extent do you agree or disagree with the following statements?

I’m not ready to use my mobile phone to make contactless mobile payments

Readiness to make mobile payments

 

Contactless debit or credit card – frequency of use

How often, if at all, do you use the following?

Contactless Debit or Credit Card

Contactless debit or credit card – frequency of use

Electronic payment or purchase via mobile device – frequency of use

How often, if at all, do you use the following?

Electronic payment/purchase using your mobile device (online, app or SMS)

Electronic payment or purchase via mobile device – frequency of use

In store contactless payments – frequency of use

How often, if at all, do you use the following?

Contactless payment in store using your mobile device

In store contactless payments – frequency of use

Apple Pay – frequency of use

How often, if at all, do you use the following?

Apple Pay

Apple Pay – frequency of use

Android Pay – frequency of use

How often, if at all, do you use the following?

Android Pay

Android Pay – frequency of use

Credit card companies – positive or negative recommendations

Have you positively or negatively recommended any of the following types of organisations in the last year?

Credit card companies

Credit card companies – positive or negative recommendations

Banks – positive or negative recommendations

Have you positively or negatively recommended any of the following types of organisations in the last year?

BanksBanks – positive or negative recommendations

Insurance companies – positive or negative recommendations

Have you positively or negatively recommended any of the following types of organisations in the last year?

Insurance companies

Insurance companies – positive or negative recommendations

Credit card companies – good experience or major complaints

Thinking about your experiences using these sorts of organisations over the past year have you experienced anything particularly good that pleased you or had any major complaints or problems?

Credit card companies

Credit card companies – good experience or major complaints

Banks – good experience or major complaints

Thinking about your experiences using these sorts of organisations over the past year have you experienced anything particularly good that pleased you or had any major complaints or problems?

Banks

Banks – good experience or major complaints

Insurance companies – good experience or major complaints

Thinking about your experiences using these sorts of organisations over the past year have you experienced anything particularly good that pleased you or had any major complaints or problems?

Insurance companies

 Insurance companies – good experience or major complaints

 

Buying highest quality within personal budget

To what extent do you agree or disagree with these statements?

I always buy the best quality I can afford

Buying highest quality within personal budget

Credit card companies – advertising promise vs personal experience

Thinking about the following sorts of organisations, to what extent has what was promised in advertising for their product(s) and service(s) been the same as your own personal experiences of them?

Credit card companies

Credit card companies - advertising promise vs personal experience

Banks – advertising promise vs personal experience

Thinking about the following sorts of organisations, to what extent has what was promised in advertising for their product(s) and service(s) been the same as your own personal experiences of them?

Banks

Banks - advertising promise vs personal experience

Credit card companies – trust to treat fairly

To what extent, if at all, do you trust the following to treat you fairly?

Credit card companies

Credit card companies - trust to treat fairly

Banks – trust to treat fairly

To what extent, if at all, do you trust the following to treat you fairly?

Banks

Banks - trust to treat fairly

Mobile payments taking off globally

Half the people on the planet now say they couldn’t live without their smartphone (54%).

Financial security – better or worse than parents

Which of these do you think is or will be better or worse for you than for your parents’ generation?

Having enough money to live well

Better/worse than parents – financial security

Home ownership – better or worse than parents

Which of these do you think is or will be better or worse for you than for your parents’ generation?

Being able to own your own home

Better/worse than parents – home ownership

Financial security – youth better or worse than parents

And which of these do you think is or will be better or worse for today’s youth than for their parents?

Having enough money to live well

Youth better/worse than parents – financial security

Home ownership – youth better or worse than parents

And which of these do you think is or will be better or worse for today’s youth than for their parents?

Being able to own their own home

Youth better/worse than parents – home ownership

Standard of living – present

The things people can buy and do — their housing, furniture, food, cars, recreation and travel — make up their standard of living.

How satisfied or dissatisfied do you feel about your standard of living at present?

Standard of living – present

Pressure to be successful

To what extent do you agree or disagree with the following statements?

I feel under a lot of pressure to be successful and make money

Pressure to be successful