Global Trends 2020

Robots enable contactless room service in hotels

A Hong Kong hotel chain has introduced AI-enabled robots to serve guests with food and drinks during quarantine. In the future, it is planned that their use will extend to provide other forms of assistance in the hotel.


Beyond bailouts, quarantine and empty hotels: what does coronavirus mean for travel?

As COVID-19 put a stop travelling and grounded planes, the travel and hospitality sector has been left wondering when – if at all – we will ever return to a world of cheap flights and global adventure.

Most UK offices stand empty

UK-based landlord Land Securities offered a glimpse of the impact of covid on office usage as it reported a £837m loss. Less than ten per cent of its office sites were in use and many of its tenants are now struggling to pay their rent.